Interviewee’s Guide to Controlling the Interview Flow 2.0
Applying for a big-shot role?
An interview is never set to your advantage. However, your employer knows precisely what attributes they are evaluating you on. Don’t get pulled into the fire of only answering uncomfortable questions. Instead, drive the narrative of your interview, take control of the questions being asked, build a strong impression, and demonstrate all your strengths without amiss. This guide is an opportunity to set you up for success.
"Success is where preparation and opportunity meet." - Bobby Unser
5 new bullets in your gun with this version are:
How to prime top 5-15 secs
Additional top approach to introduce yourself & dictate the next 30 minutes of the interview
Top 8 value-adding factors to include in your answer framing
What's the right way to investigate the company with a lineup of questions
Closing the interview with a powerful impression
Standing against 10 other interview prospects you might be the perfect fit for the job. But if you fail to put your best foot forward in an interview, the next thing you know is someone else’s foot in the door and their name on the wall. That is why, you don’t wait for the interviewer to draw out your strengths; you create your own opportunities. Here’s how:
A. Setting your narrative [template]
Before you even step into the interview, you must have your hooks planned out and practiced. Certainly, we don’t know the questions of the interview but we can still figure out a narrative that you can tell to leverage your achievements.
Map your narrative if you want to go above and beyond in your preparation like a true leader.
Setting the narrative right —>
💡 Bonus 1: Wish to know which interview questions are being asked in that company for that role? Go to this link. Add the position you’re interviewing for. Get a list of interview questions being asked at that company and/or other companies for a similar job role.
B. Mastering your interview flow
Interview Stage 1: First 5 seconds to make an impact
Interview Stage 2: Answering with breadcrumbs to lead your interview flow
Interview Stage 3: Politely ask tough questions
Interview Stage 4: Closing
A check-list of must-dos in the interview
[ ] Before you enter the interview room or answer the interview call, check that you have high energy & confidence level.
[ ] Smile, stand, handshake (for in-person interviews)
[ ] Introduce yourself always - Share your full name
[ ] Sound positive & authoritative
[ ] Repeat their name when they introduce themselves. It gets easier to recall their name and people like the sound of their own name.
[ ] Smile when listening even when you don’t like the question
[ ] If your interviewer has high energy, mirroring expressions & body language can be helpful.
[ ] Use the proper tone to ask your questions (non-aggressive)
1. Priming Interview Flow With Greeting
It takes less than 5 seconds for the interviewer to develop a bias on how the interview will proceed.
A perfect greeting can set the momentum even sooner in a time-compressed interview. When done right, the greeting alone can set the biases in your favor. In any situation, one of these four greetings will apply:
a. Referral opening
If you networked your way in, this is the time to leverage it further.
A sample greet
“Hello Dharna, it’s so nice to meet you. Rajeev [your network] said so many nice things about you & the impact you are having in the organization, I was looking forward to talking with you and learning more.”
b. Background Information
If you don’t have a referral but you know the interviewer’s background through LinkedIn
A sample greet
“Hello Dharna, it’s so nice to meet you. I noticed you’ve been at this organization for a long time. I was looking forward to talking with you and learning what has been your motivation for staying this long.”
Points to pick: Their function, how long they have stayed with this company, some interesting career path anecdotes.
c. Role Or Function
No background information, no referral, but you know your interviewer’s function.
A sample greet
“Hello Dharna, it’s so nice to meet you. I really love your background. I want to understand how you became the Chief Information Officer. I’ve always been fascinated with that.”
d. The Cold ones
When there was a last-minute change of the interviewer.
A sample greet
“Hey Siddharth, great to meet you. Just so that I have some context, can I know what departments do you run, or what projects do you work on?”
Impression conveyed:
Interested in them
Did your homework
2. Leveraging Introduction to drop breadcrumbs
2. a. Hooking with “Tell me about yourself” answer
The best time to set the direction of your interview is the beginning. Most of the interviews start with “Tell me about yourself.” That is an opportunity to not only deliver your elevator pitch but also hint at the major accomplishments that count for this role. This is exactly what we mapped with Interview Narrative Map. Remember?
It is the most obvious question and yet people often forget to prepare for this question, says Career & Interview coach Angela Farmeary.
Note: Before you articulate what you have to offer, you would like more clarity on which areas the company wants to grow, and what attributes, skillsets, and qualities they are looking for.
If you haven’t researched the company thoroughly enough, it’s best to simply ask:
“I’d love to answer that. So that I can answer your question properly, can you please tell me which part of my background is most relevant?”
APPROACH 1: Passion
How to use:
Beginning: Your passion for this field
Middle: Provide specific examples to illustrate the passion
End: Connect past accomplishments to the potential role.
Follow up: “Did I answer your question? Is there an area you’d like to hear more about? I want to make sure I’m answering your question”
Don’t take longer than 2 mins to answer this question
Asking clarifying questions conveys that you are detail-oriented and want to optimize time, suggests Marielle Smith, vice president of people at Narvar.
A sample answer
“I am currently (or was most recently) the Marketing Manager of a small IT Services business called (insert name of your current or most recent employer) and have 3 direct reports. With 10 years of marketing experience, I have also worked within FMCG and retail.
My passion is in developing long-term client relationships where I can drive brand and category growth. In my current role, I have been able to drive double-digit growth in a declining category, through new product development, brand repositioning, and an integrated marketing campaign. I did all of this whilst recruiting and training a new team of 3 marketing assistants.
I have worked in 3 different types of industries and this has enabled me to broaden and enhance my marketing knowledge and skills. With my experience and background, I feel I could really add value to your organization and make a difference. I think I would be a great fit for your organization and would love to be part of your continued success.”
Hook: Past experiences with impressive accomplishments, skill domains of your expertise that you can showcase.
A sample answer
*“I’ve worked in software development for the past decade and have extensive experience in building and deploying mobile apps. In my current position, I led ***a recent project to launch what has become one of my company’s most successful games on both Android and iOS. Of course it’s been incredibly rewarding to get to participate in software projects that let me stretch my creative muscles, but it’s also felt really great to be growing into my leadership potential. I’ve enjoyed getting to mentor and coach younger developers as I took the reins on guiding some projects to completion. That’s why I’m looking to move into a role with more leadership and management responsibilities.”
Hook: Other mobile apps, success metrics of the latest game launch, creative aspects of the project and input, and how you took charge of the project.
APPROACH 2: Career
How to use:
I’m a [verb]
Transformation: Who helps/builds/develops
What, How long: I’ve spent last 15 years of my professional life and during that time I’ve helped companies accomplish [their goals].
Better world: Insert high-level benefits
Primary focus: implementing large-scale IT Solutions internationally in Financial service companies
Resume: As you can see from my resume [Grouping of key experiences]
Breadcrumb: And, I also have [education: IIM post graduation/ Ability: multilingual proficiency / Experience: working with influential players such as /working at Fortune 500 company]
A sample answer
I’m Andy, I’m a IT Solutions Consultant who develops Project Management solutions that has helped companies reduce management time by 50% and increased productivity upto 30%.
I’ve spent last 15 years of my professional life and during that time I’ve helped companies accomplish [their goals]. My primary area of focus is implementing large-scale IT Solutions internationally in Financial service companies. As you can see from my resume, I have experience of working with Startups, and I’ve worked with Blue chip companies so I know the kinds of challenges associated with your company position/size/sector.
I’ve also worked in Fortune 500 company & I specialize in [your sector]
Hook: Hint the topic that adds gravity & sparks curiosity in the interviewer. Use only one breadcrumb and use it only at the end of your answer
2. b. “Tell me something about yourself that’s not on the resume.”
How to use:
Draw an analogy between your core skills needed at this job with your out-of-work activities.
A sample answer
“The past few years, I’ve gotten really into geocaching. I love the challenge of finding caches and spending time outdoors with friends. I like using my problem-solving skills to find the ones that are really well-hidden. Learning how people hide things—and where people are likely to look—has helped me tremendously in my design work. It’s all about learning to see things through someone else’s eyes. In addition to those interests and passions, my professional life is a huge part of who I am, so I'd like to talk a bit about some of the strengths that I would bring to this job.”
Hook: Practically you’ve asked the interviewer to let you present your elevator pitch.
Jeremy Schifeling, principal product marketing manager at edtech nonprofit Khan Academy, says when you introduce yourself right the next 25 mins of the interview will go into “collecting evidence to confirm what I’ve already decided.”
3. Failed to hook at the introduction?
Don’t fret! You still have multiple opportunities. Here are techniques that you can use to gain control of the interview midway. Following these you can create opportunities with answers that beg for a follow-up.
3. a. When asked about skill A but your interlinking core strength is B.
Why use this?
Hooking to Core Strength
Questions sample:
Do you have managerial experience?
How to use:
“Here’s my experience doing A. I also think B is critically important in this role.”
Or
“Here’s how I applied A for the task. However, that task facilitated a major learning about B.”
A sample answer
“…this was my limited managerial experience, but I was allowed to take the lead on various projects where I delegated tasks to other co-workers and received specified results. If I could obtain these specified results then I’m sure I can effectively manage a team here and am willing to learn from those above me.”
Hook: Core strength leadership and past projects
The follow-up:
Can you elaborate on what was the project and what was your approach towards leading team?
3. b. “How will you do this?” type of questions
Why use this:
Hooking to Core Achievements
Question sample:
How do you handle resistance to your projects or ideas?
How do you plan on increasing the company’s revenue?
How do you strategise to meet your set goals?
How to use:
I had done the same for ABC and XYZ. I can use these skills to quickly learn and perform analysis of company debt structures as well.
A sample answer
“I will bring my unique visioning ability to your company. I am experienced in many areas related to this company’s current goals, including expanding international sales. For example, I helped improve international sales at a previous company by over 25%. My sales background and my planning ability will help to facilitate that growth. Besides the revenue, this was the first time I was directly involved in decision-making alongside the senior management.”
Hooks: Projects ABC and XYZ. Your first experience in a key skill necessary for the role [covered in next Hook topic].
Follow-up:
What are the major challenges you faced/ success metrics you used for projects ABC and XYZ.
When asked:
You can demonstrate the expertise used in both these projects and add twists in the middle like: Back then, little did I know that a connection built/task performed during ABC and XYZ will lead me to [great opportunity in your career/milestone].
3. c. Questions on decision-making, or soft skills that grow with experience.
Why to use:
Hooking to Strategies Developed/Pillar of truth that you’ve developed to guide your course of action with your unique experiences.
Question sample:
What was your contribution to decision-making?
How to use:
(Taking example from previous flow) You can easily drive a narrative starting from your first experience to your latest experience in [decision making or Strength area], leading to your growth over the years. Beginning… The middle: Given my involvement into the decision making process, I realized that sometimes having a standard strategy/framework/mental model eases the process significantly….the end.
A sample answer
"In that project, I worked with a team that was in the last week of the project deadline. A team member suddenly fell ill and did not show up the entire last week. We still had the last phase of the software incomplete. Rather than a single person working on the project, I assigned parts of the work to each team member, ensuring we completed the last phase sooner than expected. This way, we delivered the project per expectation and successfully fulfilled the client's request. This was only one experience, over the years I have encountered greater challenges but I’ve put a strategy in place that helps me crack even the toughest decisions with logic."
Hook: standard strategy/framework/mental model
Follow up:
What kind of strategies are we talking about?
When asked:
Given the framework of the strategy, where it comes from, use cases, and what have been the positive results of using the strategy/framework/mental model.
3. d. “Have you done this before?” type of questions
Why use it:
Hooking to another strength you would want to showcase right after this skill.
Question sample:
What is your leadership style like?
Describe a time when you had to take charge?
How to teach new concepts to team members unfamiliar with them?
How to use:
When demonstrating skill with past experience.
In 2020, I was/we were working on [this project] when [a challenge] happened. My [strength area 1] & [skill in question] were challenged because (novelty of the challenge). Sticking to [skill in question]…..
A sample answer
"In my previous role, I worked as a marketing specialist, and I had to teach new members white-hat search engine optimisation techniques to attract new leads. I recall two team members having a conflict, and that served as another challenge for me. However, coming back to the project…despite the technical jargon associated, I used examples to make the learning process easy. I tried to explain to them the concept by optimising the current website. Due to this, the employees asked attentive questions about SEO techniques so that they could implement them in their upcoming projects. I use my ability to empathise with others to help them understand complex concepts."
Hook: Conflict resolution, empathy.
Follow up:
What was the conflict about? Did you manage to resolve it?
When asked:
This is why it was a challenge. This is how I resolved it. It helped me shape my people-management style/ideals/philosophies/etc. (a Placing Hook 2)
3. e. Hooking Using Analogies
When to use:
Works well with hobby or sports-related analogies. Use only when you have a complete grasp of the topic area. Let’s assume you’ve found out that your interviewer is a golf player and you’d like to bring up a common interest, suggest so in your answer.
How to use:
Golf can easily be interlinked with goal setting, risk-taking, farsighted strategy building, etc.
Hook: Sport, hobby, area of expertise
4. Pivot: Uncomfortable questions from your past experience or potential challenge
Why use it:
Unlike hooking, this technique is used to bounce off the question asked. You don’t have a strong foundation for answering that specific question, however, there is relevant expertise you can showcase.
Question sample:
I see you made $75,000 in your last job. Would you be comfortable taking a pay cut to work here?
Why did you leave your job at Company X after only six months?
How to use:
Take a spin on the question.
This technique is proposed by J. Maureen Henderson, a Forbes journalist, entrepreneur, and marketing firm founder. In her article “How to take control of your next job interview?” she remarks that interviewees can follow what politicians have been doing for ages: “ spin the bland enquiry to your strength”. You can add further context to suit your strength and then demonstrate your expertise or you could shoot a counter-question.
A sample answer
“I believe my past salary reflected the real value that I brought to the organization, particularly my proven ability to solicit individual and corporate donations.
I’m flexible, within reason, when it comes to salary. But let’s not put the cart before the horse. I think it’s more important to explore how fundraising skills could help Nonprofit X. Can I tell you more about the work I did at Nonprofit Y and how it might apply to your situation here?”
C: Breaking the flow when interviewer is too rigid to catch hooks
1. “Speaking of…” Questions to break the flow
What do you do when the interviewer is rigid on the question flow and the hooks don’t work?
Nance Rosen says, you must stop playing defensively and go on the offensive. Ask questions!
When to use:
When you’ve done quality research and you already know the answer.
How to use:
Let’s say you’re a Director of IT. For a career jump opportunity you’re interviewing with a public company that stated in its last 10Q that they plan on growing 25% per year.
Ask: “Speaking of the IT department, if your President predicts 25% annual growth, how does that affect IT systems? Are your internal systems prepared to handle that growth? What implications does that growth have on IT, on IT security?”
Since you had anticipated the response, you’d already excel the coming step:
Respond: “Oh that’s interesting, I solved that problem at Company X by doing Y”.
2. Follow-up questions in your answer (STARLF METHOD)
💡 Bonus 2: Structuring your answer like a STAR!
STAR is a speech technique that allows you construct an appealing answer to interview questions.
When to use:
When answering any long-form question.
How to use: Don’t stop at STAR technique, instead add key learning (L) and follow-up (F) questions to build a strong impression while also taking the lead in the interview.
Use this template to elevate your answer framing technique —>
D. Don’t only get interviewed. Interview!
💡 Bonus 3: Stay one step ahead by identifying what your interviewer is looking for. Here’s a guide to help you prepare from the interviewer’s perspective.
An interview is your face-to-face opportunity to determine whether this job is for you or not. Hence, don’t only get interviewed, but also interview why the company is the right fit for you. Let the interviewee sell the job while you sit with the upper hand.
The questions sure might be tough, but you are here to build a strong relationship with the interviewer.
💡 Note: It is important to keep paper & pen with you while you ask questions.
Noting points for your future reference Conveyed impression: You are a serious candidate
Noting points to ask later, as you don’t want to interrupt the speaker
Priming your questions for non-aggressive approach:
I’m asking you this because you are the most equipped to answer this…
Ex: You are the technologist who knows more about the product line than anybody else.
I did my due diligence before I came in for the interview and… [I came across certain negative comments on Glassdoor and I’m only looking forward to knowing how things are from your point of view].
Here are a few questions that Forbes magazine suggests a leading prospect should ask the company in an interview:
What is the single largest problem facing your staff?
Conveyed impression: Engaged team member.
(When you see the interviewer is being vague about the answers, follow up with relevant questions and dive deeper. If you only skim through the surface, this may mark a negative impression)
Question line-up to investigate further (Toggle to see)
In what area could your team use some improvement?
What are the current goals the company is focused on and how does this team support those goals?
Are there any ways in which this team’s culture differs from the company culture?
How much power do individual teams have when it comes to selecting technologies and methods to use for certain projects?
Are there any skills missing on the current team that you’re hoping to fill with a new hire?
What is the average tenure of the current team?
What have you enjoyed most about working here?
Insights collected: How satisfied the company’s employees really are!
Question line-up to investigate further (Toggle to see)
Has your role changed since you’ve been here?
What do you wish you had known before you joined the company?
What have you found to be the biggest challenge in working here?
How did you develop your career in this organization? Do you feel someone entering the company today would have similar opportunities?
What constitutes success in this position & at this organization?
Insights collected: How to get ahead!
Question line-up to investigate further (Toggle to see)
What has allowed you to be successful here?
What are some of this group’s greatest success stories in the past couple of years?
How do you ensure that each team member is doing quality work?
What gaps are you looking to fill with this role?
Do you have any hesitations about my qualifications?
Conveyed impression: Confidence, open to criticism.
Do you offer professional training and education opportunities for staff?
Conveyed impression: Willing to learn and grow.
What can you tell me about new products or plans coming in place?
Important note: Already know the answer before asking this as a tailor-made question. Once answered, respond with your input.
Question line-up to investigate further (Toggle to see)
What excites you the most about the company’s future?
What deemed it difficult for the former holder of this position to continue?
Insights collected: Look for red flags in the reaction, and body language of the interviewer while s/he responds.
What is the next step in the process?
Conveyed impression: Shows your proactive stance.
E. 3 Steps to Interview Closing
Step 1: Confirm
“I have a lot of questions but we’re running thin on time. So, within a minute or two that we have left, there’s something I want to make sure I understand. Based on our discussion, you are looking for someone who can ______________. Do we agree on this?
Well, I hope you can see from our discussion that my experience doing [restate your key experiences for this job role]. “
Step 2: Reassure
“I want you to know, I’m really interested in this opportunity. So I want to make sure that we’re the right fit for each other. Based on the discussion we had in the last hour, do you see any reservations in hiring me?”
Step 3: Close
Ask -
Who should I stay in touch with as things move forward?
How should I follow up?
When will I hear back from you?
Say -
Thank you for your time. It was a pleasure meeting you.
In case you need any more information or have any questions later, please don’t hesitate to contact me.
An interview for a senior leadership role is a dialogue, not a monologue. While you are communicating, demonstrating, asking questions and even challenging the interviewer to a degree, remember that you are here to build a relationship. Lead with the mindset of the TOP 2% of professionals like Sparklehood community members and your career jump will seek you in no time.
Visit: Sparklehood